Sudoku Support
Thanks for playing! If you have a question, run into a problem or have a suggestion, we're happy to help.
Contact us
Email: zhaoqi_accp@163.com
To help us solve your issue quickly, please include:
- Your Sudoku ID (shown on the Me page)
- Your device model and the app version
- A screenshot, if possible
We usually reply within a few business days.
Frequently asked questions
Where can I find my Sudoku ID?
Open the Me page in the app. Your Sudoku ID is shown there.
A purchase did not work or is missing
Payments are processed by the App Store or Google Play. Email us your Sudoku ID and the order number from your Apple or Google receipt, and we will look into it. Refunds are handled by Apple or Google:
- Apple: reportaproblem.apple.com
- Google Play: support.google.com/googleplay/answer/2479637
How do I change my ad privacy choices?
Where required by law, open the Me page and tap "Ad privacy settings". On iOS you can also change the tracking permission in Settings > Privacy & Security > Tracking.
How do I delete my data?
Email us your Sudoku ID and ask us to delete your data. We delete it within 30 days. See the Privacy Policy for details.
My progress is gone after changing devices
Email us your old and new Sudoku IDs if you have them, and we will try to help.
About
Langfang Zilingxing Technology Co., Ltd.
Room 1702, Unit 1, Building 3, Plot 3, Huayu City, University Town, Langfang Economic and Technological Development Zone, Hebei, China